The Department of Health has released the new My Aged Care website, coinciding with the commencement of the new national Aged Care Quality Standards today.
The Department’s official announcement states:
“It (the new website) has a simple design and user-friendly content to help consumers find the information they are looking for. The ‘Find a provider tool’ has more filter options to help consumers and their support network find and compare service providers in their area.
The department will continue to update the website in response to feedback and ongoing user testing.”
The revised website is the result of a $61.7 million funding allocation from the FY18-19 Federal Budget. A test site was launched in June for consumers and providers to navigate through the site and submit feedback. New website users still have the opportunity to provide feedback through a pop-up upon visiting the site.
The new My Aged Care website launch coincides with the New Aged Care Quality Standards, which commence today (1 July). The Aged Care Quality and Safety Commission expects that organisations providing aged care services in Australia will comply with new Quality Standards. The Commission today begins monitoring and assessing provider performance against the Standards.
In the official statement, Aged Care Quality and Safety Commissioner Janet Anderson PSM said:
“The new standards require aged care providers to work with each of their consumers to ensure that they receive safe, quality care that is shaped by the consumer’s needs, goals and preferences.
The new standards are an important step in aged care reform which will help providers to clarify their responsibilities and help consumers to know what they can expect from aged care services.”
The new standards complement the single Charter of Aged Care Rights and cover all aged care services including:
- residential services,
- home care,
- short-term restorative care,
- the Commonwealth Home Support Program, and
- the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.